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A Bad Digital Impression is Costing You Revenue!

150 150 Zack Jackson

Having a strong digital presence isn’t a luxury in 2022, it’s a NECESSITY. This article will open your eyes when you see things like “increasing a customer’s satisfaction score can increase their spending by up to 37%. Reducing the effort required to complete a task online can lead to a 23% increase in the amount they spend.”

Plain and simple … making a sucky digital impression with your customers will cost you money almost immediately and probably send future business elsewhere. And small business often gets the shaft in this equation because they don’t have huge budgets to have large marketing departments or to hire expensive agencies.

That’s why at The JPG Agency we’re committed to providing those opportunities to small businesses at a price point they can afford. Small businesses are the backbone of so many industries, and they flat out DESERVE the same access to these resources as the big dogs. So happy to have a squad in place that feels the same way!

Thank you Nicole Cooper for sharing this article with me and MediaPost for putting it together https://www.mediapost.com/publications/article/372174/revenue-lost-by-poor-digital-experience-can-now-be.html

#digitalmarketing #socialmediamarketing

6 Simple Ways to Increase Facebook Page Engagement

150 150 Zack Jackson

Guest writer: Andrew Scherer, HSBO

Almost 3 billion people use Facebook every month, including almost 300 million in the United States. With that number expected to increase to around 325 million in 2026, it’s no surprise that 93% of businesses are on Facebook. 

Furthermore, 78% of consumers in the United States have made purchases after discovering products on Facebook. However, if you’re frustrated by the lack of engagement you are getting on your Facebook page, don’t despair. With a few simple changes, you can drastically increase your Facebook engagement and drive more traffic, sales, and conversions.

Here are six simple ways to increase Facebook page engagement. 

1. Analyze Your Most Popular Posts

Your first step should be to analyze your most popular Facebook posts. That will allow you to discover things such as: 

  • Which topics are driving the most engagement
  • What type of media gets the most likes, shares, and comments
  • Whether short or long posts fare better
  • Which CTAs work best

For example, you may find out that posts with memes get more reactions or that posts with GIFs get more shares. Or, you may learn that asking a question leads to more comments or that using a specific type of CTA results in more click-throughs. 

Facebook Insights has all that you need to analyze your top posts. There, you can sort your top posts by shares, likes, or comments. I suggest doing all three to figure out the specific factors that lead to each of those three. Then, you can try to combine all those factors in future posts to get more post interactions. 

Like in SEO, the 80/20 rule applies here: You will likely discover that 20% of the strategies or tactics you have been using generate 80% of all your success on Facebook. 

You will need a Facebook page, as opposed to a private profile, to access those insights. 

2. Post What Your Audience Wants

It sounds simple, but it’s necessary to stress nonetheless. That’s because too many businesses post what they want to post instead of what their audience likes. 

Or, they post what they think their audience enjoys. However, their audience may want something different. 

So, how can you find out what your audience is interested in? Analyzing your top posts is one way to do that, but you don’t have to stop there. There is a lot more information you can glean from other sources. 

I suggest using Facebook Audience Insights, which you can access in the Facebook Ad Manager. There, you can drill down into the specific demographics of your target audience, including: 

  • Age 
  • Gender
  • Relationship and marital status
  • Education
  • And a lot more

I advise taking a look at the Interests section. There, you can learn about the types of pages your target audience has expressed an interest in on Facebook. If a large percentage of your audience seems interested in a topic, consider incorporating it in your future posts. 

It’s also worth asking your audience directly. An easy way to do this is to set up a poll on Facebook. If you have a Facebook page, this is straightforward – create a post and select the poll option. Add a few different response options, and set a time for your poll to end. 

3. Keep Your Posts Short

Facebook doesn’t limit the length of your posts like Twitter does (technically, there is an upper limit, but it’s over 63,000 characters). Nevertheless, if your posts are too long, people will just gloss over them. 

When long posts show up in users’ news feeds, Facebook will only show the beginning of those posts. Users will have to click on “See more” to reveal the rest of the post. That’s why your most important information should be at the top of your post. At the very least, include an intro that is eye-catching and engaging. 

However, if people click on your post to read more and discover a lengthy essay, they won’t bother reading through it. 

Consider keeping your posts to just one or two paragraphs. That way, people will be able to read your entire post, without any of it getting hidden by Facebook in the news feeds. 

You’ll be surprised by how short you can make your Facebook posts and still get superb engagement. You might think that longer posts engage better, but they don’t. The ideal Facebook post length for optimal interaction is just 50 characters, according to a Buzzsumo analysis. Generally, the longer posts get after that, the less engagement they attract. 

4. Don’t Disregard Images and Videos

Did you know that Facebook posts with images get more than double the amount of engagement as text-only posts? 

The reason for that is simple. Humans are visual creatures. Half of our brains are involved with processing visual information. We can identify images we see for just a few milliseconds, and we learn and remember information better when it’s presented in a visual format. 

When people are scrolling through Facebook, they are often relaxing or distracted. They might not be in the mood to force their brains to concentrate on a block of text. Seeing what their friends are up to by browsing images and videos they uploaded is a lot easier and requires less effort. 

Facebook, above all, is a social platform. People go there for the social aspect and less so for discovering businesses and products. Nevertheless, by using visual imagery, you can overcome that obstacle and make your posts eye-catching, fun to look at, engaging, and interesting. 

As you may expect, videos also make your posts infinitely more exciting and engaging. Typically, video posts do a lot better than posts with images. Nevertheless, you can’t make all your posts into video posts – you want to spice things up a little. 

Even when posting images, you want to vary the type of photos you post. For example, you can include professional product pictures in some posts, but include snapshots of your team and office space in others. You can upload GIFs and memes to foster a stronger relationship with your fans and catch the attention of even more followers. 

Just be original! Don’t lift memes off the internet. Instead, follow meme pages on Instagram to learn about recent meme trends and make unique variations of those memes, geared towards your niche and followers. Remember that memes won’t work well for every niche – they tend to work better with younger audiences. 

5. Post at the Right Time

Not all businesses realize this, but Facebook won’t show your post to all your followers. It will only show each post to a small percentage of fans. Facebook looks at the pages and profiles a user engages with most often when deciding which content to show them, and in which order to prioritize that content. 

In addition, it won’t necessarily show all your posts to even your most engaged followers. Or, it might display some content further down in their feeds, and they may never see it. 

Posting at the right time can help you beat the algorithm, as it increases the chances of your followers coming across your content. When your followers spend more time on Facebook, Facebook will end up showing them more content than usual. 

So, what is the best time to post on Facebook? Many studies have been done on this, with different studies suggesting different optimal times. However, as a general rule, afternoons seem to be a good time, especially on Thursdays and Fridays. At those times, people are at work but are tired and are looking for distractions. 

Early morning during the week may also be a good time. Weekends may not work as well, as people may be busy spending time with their families or relaxing. 

It’s worth pointing out that your followers may live in different time zones, especially if you run a global ecommerce store. Look at your audience demographics to see where they are located. 

Also, the optimal time varies from one target audience to another. That’s why it is better to do your research instead of relying on the research of others. Publish posts at different times, on different days, and track engagement for each post. Eventually, you will notice trends, and you will be able to pinpoint which times work best for you. 

6. Engage With Commenters

Finally, engage with commenters! If people comment on your posts, but you never reply or even like their comments, they will eventually stop commenting and engaging with your posts. Nobody wants to feel ignored, as if their opinions are not valued. 

Reply to comments regularly. Even if you schedule posts to be published in advance, you need to check in on your page and engage with comments. You don’t have to respond to each comment, but the least you can do is like or react to them. 

Final Thoughts

Engagement on Facebook is critical. Facebook uses engagement to decide which content to show to which users. If you can get people to engage with your content, it will create a snowball effect. The more they interact with your posts, the more Facebook will show them your content, leading to even more engagement. That makes it easier to eventually convert them into clients. 

Wanna Preserve Your Privacy? Good Luck With That!

150 150 Zack Jackson

One of the big buzzwords heading into 2022 in the digital space is “PRIVACY.” First … the word “buzzword” may actually be the most annoying buzzword people use for articles like this, but I’m not sure what other word to use.  The point is, everybody’s talking about how they want to protect their privacy and they don’t want Big Tech messin’ around in their data.

So let’s get the facts out of the way … protecting your privacy ain’t gonna happen.  All these companies may ACT like they care about protecting your privacy, but if you believe that then you probably also believe that Mark Zuckerberg actually cares about “community” and “bringing people together” on FaceMetaBook or whatever they call it now. 

Really what Big Tech wants to protect is their own behinds from any kind of lawsuits, so they may SAY they want to protect your privacy, but they’ll also be more than happy to mine all of your digital activity for anything and everything they can.

OK … rant over.  Now let’s get to something helpful … what does this mean for you as a small business owner looking ahead to 2022?  

1) It means people at least want to THINK that their privacy is being protected.  So first and foremost, don’t be all spammy and invasive. Lurking around in people’s data is the digital marketing version of that creepster in the bar who tries to buy you free drinks and take advantage of you.

2)  I’ve said it before and I’ll say it this time in all caps … YOU NEED TO OWN YOUR OWN AUDIENCE.  There should be no need for third party data on your customers. You need to be engaging with them first hand and gathering it yourself.  That way once you have it, it belongs to YOU and you are in control of how you use it.  

No algorithms, no confusing SEO, just you interacting with your customer base who actually WANTS to communicate with you.  Crazy concept, right?

I encourage you in 2022 to have FIRST-HAND interaction with your customer base, whether that be thru digital engagement, email communication, or even … gasp … actual human interaction in your store, or at an event, or however you connect.  Now when you reach out to these people again and again, their loyalty and support continues to grow and grow.

Don’t rely on somebody else to tell you about your customer base.  Gather that information yourself and own it forever!

Don’t Be Everywhere

150 150 Zack Jackson

Social media can be an exhausting landscape.  Facebook.  Instagram.  Twitter.  LinkedIn.  Pinterest. Oh wait … and now there’s Tik Tok.  And Clubhouse.  And Instagram has launched Reelz.  And Twitter has something called Spaces. And what about my Facebook and Instagram Stories?  Oh and my YouTube.  And IGTV.  And should I be on Facebook Live?


Feels like too much, doesn’t it?  Well there’s a reason for that … it IS too much.  No rational human with an actual life (let alone a business owner with a hundred different duties on their plate) can possibly do all of these things.  So how the heck do we do all of these things?

I have great news for you … we don’t.

WHAAAT??? You’re telling me I don’t need to have my business on every single social media platform?

Yup.  That’s exactly what I’m saying.

Sure … every one of those things I mentioned CAN serve a purpose for a business but that doesn’t mean it serves a purpose for YOUR business.  Furthermore, unless you have an entire staff of individuals who’s sole job is to produce and share content on every single social media platform, you’re simply never going to have the time to do all of them properly.

And that’s OK.

To me … the single most important social media strategy is to first decide which platforms work best for your specific business goals.  You don’t have to be on ALL of them.  You just have to be on the ones that you feel you’re able to maintain an interesting and engaging voice for your brand.  That’s what will yield you the highest return on the investment of your time and energy.

You won’t get punished by your customer base for not having a Twitter page, but you will get punished by your customer base for having a BAD Twitter page.

I don’t know about you, but if I am checking out a business, and I see that their last post was 11 months ago and it simply said “Happy 4th of July,” I’m immediately less interested in what they’re offering.

Don’t let that happen to your business!  Take an honest look at every social media platform you are on and what kind of content you’re producing.  If it’s not where you think it should be, then consider trimming the number of sources. 

If having just one or two social media platforms for your business is all you can handle, then put all your focus into those.  It is far more beneficial to do a great job at a handful of things vs. spreading yourself too thin and doing an average job (or below average job) at a lot of things.

Own Your Audience

150 150 Zack Jackson

There’s been a great deal of talk lately (or “noise” might be the better word) about Apple vs. Facebook vs. Google vs. Advertising vs. Privacy.  I could sit here and try to dissect the entire hot mess, but really you just have a bunch of billion dollar companies fighting with all of them trying to look like the “hero” to the court of public opinion.  

It’s kind of like when Directv would fight with a network like ESPN over money.  Each side would tell you how the other is the “bad guy” and how you need to go complain to them to “do what’s right.”  Simple fact is, no matter who “wins” this battle of digital privacy, there’s still going to be a million ways to track individual users and “new and improved” ways to squeeze money out of small businesses for ad spending.

I bring all of this up to hammer home this message … Stop just relying on other resources to reach your audience! OWN YOUR AUDIENCE YOURSELF!!!

Yes … using companies like Facebook and Google to advertise to a targeted audience is a useful resource, but don’t let it be your ONLY resource.  When you do that, you are always at the mercy of their system. They control the algorithms and will in turn control who sees your information and how often. When you own your own audience, YOU have that control.

It is absolutely essential that you explore ways to gather the contact information of your customer base, and then use that information strategically in ways that reward your customers and increase your revenue.  There are many ways to do this … email databases, loyalty programs, and text message reward systems are some examples.  And the beautiful thing about systems like these is that when you send something to your audience in these ways, EVERY single one of them will receive it. 

Meanwhile, Facebook will sit here and squash your organic reach down to about 10% of your audience and then tell you to spend money for the “privilege” of reaching the rest.  Why?  Because they own the audience and get to decide how to utilize it.  When YOU own the audience, you’re the one who calls those shots.

When done right, social media marketing can absolutely be an effective way to boost your business. However, things are always evolving and changing, so it’s entirely possible that there will be a day that social media marketing doesn’t exist or it least isn’t the shiny new marketing toy. When you’re the one who owns your audience, you’re already prepared for that evolution and can continue to reach them in the most effective ways possible.