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restaurant marketing

Can ChatGPT Write a Halfway Decent Article?

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I’ll admit it, I was drawing a blank this month on what topic to write about.  So after staring at a blank screen for a while and overworking my foggy brain I decided to ask the robots for help.  And by “robot” I mean ChatGPT.  And by “ChatGPT” I mean our future robot overlords that will eventually turn us all into plugged in humanoids like in the Matrix.  Buuuut … in the meantime we can at least use them to help brainstorm stuff!

Anyway … a topic suggested to me by the robot was “Creating Memorable Dining Experiences: The Key to Word-of-Mouth Marketing.”  I’ll spare you the robot-written article, and instead give you the bullet points of what was suggested …

  • Ambiance and Atmosphere
  • Stellar Service
  • Culinary Creativity
  • Engaging Experiences
  • Surprise and Delight
  • Consistency
  • Embrace Feedback

I liked this idea not just for the food world, but to show some of the things that create successful word-of-mouth marketing, which can truly be the most powerful and effective way to grow our businesses. Reading a great review online from somebody we don’t know is all well and good, but when somebody we TRUST vouches for a company or a service, we are much more likely to be sold on that business. 

And what we have here is actually a pretty great list showing us some of the most important factors of word-of-mouth marketing (and not just for a restaurant).  I mean sure, “culinary creativity” is a little industry specific, but it also plays to the larger concept of coming up with creative and unique ways that our business stands out from a competitor.  

Another common factor in a lot of these suggestions is how they relate to the customer’s overall EXPERIENCE and how we FEEL about a business.  For true business growth and evolution it’s not just about doing the bare minimum and filling an order or providing a service, it’s about having your customer feel like they were part of something special.  

Now to be fair, I’m not suggesting that every customer experience must feel like riding the Avatar ride at Disney (which is awesome by the way). I’ve never expected a life-altering experience from my lawn guy, but he also does a great job, checks in constantly, and always provides suggestions to make the lawn look as good as possible.  So guess what? He now has multiple new regular customers that have been referred to him by me.  Bang!

So dear human … take these wise robotic pieces of advice and use them to your advantage before they’ve been implanted via microchip directly from King ChatGPT, benevolent ruler of the universe and controller of our free will!

The JPG Top 3: SEO isn’t as hard as they make you think it is, the suckitude of organic reach and more

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We comb the interwebs to bring you the top 3 stories for small business social media marketing, branding, and engagement. Get it even sooner by subscribing to our FREE Top 3 email. Subscribe now

#3 SEO isn’t as hard as they make you think it is

Ahhh … good ol’ SEO.  First and foremost, SEO stands for “Search Engine Optimization.”  The digital marketing world LOVES to throw out goofy acronyms all the time to sound smart like SEO, KPI, RFP, HIJKLMNOP … you name it and there’s an abbreviation for it.

When I first started in this industry I was someone who didn’t have a fancy marketing degree or whatever.  I just happened to be a person who knew how to tell a story and reach an audience.  Then all of a sudden I saw all these acronyms and thought, “OH MY GOD I AM SOOOO DUMB AND THESE PEOPLE ARE ALL WAY SMARTER THAN ME!!!”  I was totally intimidated by all the terms being tossed around and wondered if I was making a huge mistake trying to get into this business.

Then I actually sat down and looked at everything and realized that a lot of these terms and metrics that sounded hard were actually very basic.  So then I thought to myself, “Well why the hell did they have to make it sound so hard?” 

The reason?  So YOU will be super intimidated and will just fork over ungodly amounts of money to pay an “expert” to handle it for you.  We don’t roll that way at the JPG Agency.  Our goal is to actually empower YOU with the information.  Sure … we can help you (for a reasonable price) but we also want you to understand the HOW and the WHY behind everything.

So today here’s a great read that helps simplify SEO in a way that is much easier to process

#2 Privacy changes and your ads

Things continue to evolve after Apple’s iOS privacy changes, and one is a decreased ROI (oh crap … one of those acronyms again!) on your digital ad spend.  Now let’s be super clear, there are still a TON of ways to target specific audiences this way, but it has gotten a little more harder to figure out.  Additionally, many are heralding this as the rise of influencer marketing as a way to combat these privacy changes.

We are on board for influencer marketing as an effective way to reach your audience, and we also encourage you to think SMALL when it comes to your strategy.  You don’t need to shell out millions of dollars to get Mr. Beast to promote your product.  Simply find members of your industry or local community and utilize the passionate and engaged followers that they have (and for way less money).

And just a further reminder that the single BEST way to reach your audience is to OWN YOUR AUDIENCE.  We say it here all the time.  When you control the engagement point, you control everything.  You also don’t have to rely on somebody else’s algorthims and motives, which leads us to …

#1 The continued slow death of organic reach

Social media marketing is a beast for many many reasons.  It is absolutely necessary to tell the story and create the voice of your brand, but is also an endless grind of frustration. Not to mention the constantly changing landscape where you’re seemingly at the mercy of a bunch of robots and their algorithms (side note: you are). 

If you’ve ever thought to yourself, “it sure does feel like my post performance stinks and nobody is seeing it.” I’m here to let you know there’s a really good reason for why you feel that way … because it IS that way.  Organic growth continues to get crushed by both Facebook and Instagram, and here’s a great analysis that highlights exactly that.

So what the heck do we do about it?  First and foremost, you need to shed the concerns about any of the vanity metrics given to you by these platforms.  Ultimately, what does it really matter how many likes or comments a post gets?  What truly matters is your business being successful and making MONEY.  So start thinking of your content with that filter … does this post tell the story of my brand and invite my audience take action?  If the answer is yes, then you’ve done the right thing regardless of what some algorithm tells you.

Second, it comes back yet again to the OWN YOUR AUDIENCE mindset.  Don’t sit there and rely on Instagram to arbitrarily decide how many people will see your post.  Instead, figure out ways to collect direct contact information of your audience and use it to your advantage.  Take control of your information!

The JPG Top 3: How to post Reels content without totally losing your mind

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We comb the interwebs to bring you the top 3 stories for small business social media marketing, branding, and engagement. Get it even sooner by subscribing to our FREE Top 3 email. Subscribe now

#3 How do I get to be a “recommended post” on Instagram?

You know all those “recommended posts” Instagram likes to clog your feed with?  While you may shake your fist at them and wish they would go away, Instagram execs have made it clear they absolutely aren’t going anywhere (if anything, you’re going to see even MORE of them).  Instagram’s real goal is to make these recommendations just so darn awesome and perfect for your interests that you’re going to be happy to see them (and stay scrolling on their app longer and longer). 

So instead of trying to fight the impossible, we encourage you to embrace the inevitable and learn how the Instagram algorithm selects recommended posts.  These posts are going to be present whether you like it or not, so you might as well have it be YOU who’s being recommended, right?

#2 Email ain’t dead!

We see it all the time … we recommend email marketing to a prospective client and they roll their eyes and say, “Does that even work anymore?”  

The answer?

Yes.

Actually let me say that more emphatically … YES!!!!!

96% of consumers check their email every day, 81% of online shoppers are likely to make additional purchases because of email, and 60% say they prefer email communication from brands versus any other method.  Oh and it is free (or relatively cheap) to send them an email. (Thank you EmailIsNotDead for the factoids.)

Our clients see great results from email marketing as a way to sell products and events, but also simply as a way to stay top of mind with their customers and we HIGHLY recommend it as a tool in your marketing arsenal.  Still not convinced?  Read this … and if you do and still think email marketing sucks, well then we can’t help you and you should probably just delete us.

#1 An easy way to post some Reels content without losing your mind

Welp … here we are talking about Reels again.  If this makes you want to chug from the nearest bottle of tequila and pray to the Internet Gods that Instagram will change their minds, let’s run down some simple facts …

FACT #1:  Everybody is mad at Instagram.  

And yes, “everybody” is an over-exaggeration, but when you see articles like “Why Instagram Sucks Now” and top influencers are bagging on the platform, it’s pretty obvious that people are annoyed.  That said …

FACT #2: Instagram ain’t going anywhere.

Even if they “suck” and “everybody” hates them, Instagram is still a multi-billion dollar company that is owned by a megalomaniac who seems hellbent on world domination (or at least virtual world domination).  You would have to roll the cold dead corpse of metaverse overlord Darth Zuckerberg away before he would give up on Instagram or have it “lose” to TikTok.

What we’re getting at here is you can be rest assured that IG will be part of your social media plans for quite some time and that means it is important to incorporate best practices for the platform, and right now that’s with Reels.  It remains the single best (and free) way to have your brand reach new eyeballs.  But here’s one more fact …

FACT #3: Reels are a pain!

Posting a cute picture with a fun description is SO much less time consuming than a dang Reel!  Buuuut … if you really want to up the reach and engagement of your brand, you gotta suck it up and do ’em.  Doing Reels from scratch takes a lot of time and a little bit of skill (we’re happy to help if you need it BTW), but there’s also a way to balance that with something that is super easy … repurposing old Stories and turning them into Reels.  Meta has just added the ability to easily do this from your archives, and it is a great way to breathe life into some old content and post some Reels without going insane.  Is this the best practice for ALL Reels for your brand?  Probably not, but it’s at least something you can use to supplement your content.

Also, in other great news, you will soon be able to schedule Reels directly through the Instagram platform (as well as any third-party resources you may use), which is incredibly helpful if you’re someone who likes to stockpile and schedule content in one session versus having to develop it on the fly.  It’s still the added effort of creating Reels, but it’s at least a helpful way to schedule them out.

The JPG Top 3: The Ultimate Guide to Reels, LinkedIn Content That Works, and Who Owns YOU?

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We comb the interwebs to bring you the top 3 stories for small business social media marketing, branding, and engagement. Get it even sooner by subscribing to our FREE Top 3 email. Subscribe now

#3 Do You Know Who Owns You?

This story is an interesting one about what happens to sponsorship deals when an influencer couple breaks up (Yup … we’re at that point in the world where we’re talking about). But the reason we bring this up is to ask the question … do you know who owns YOU?

We see it time and time again when we work with a small business who has absolutely no clue who actually owns their digital assets. Their Facebook page was started by an employee 7 years ago who no longer works there (if they can even remember who it is at all), their website is hosted somewhere and they forget where or which email set up the account, and they have no clue what their Instagram password is because “it’s just saved on my phone.” (Any of these sound familiar?)

Would you treat your banking information like this? Of course not! So why are you treating your digital assets this way? Owning and controlling this information is absolutely vital. Without it you are unable to make certain growth decisions for your business, and you also run the serious risk of having your information deleted by someone who no longer cares about it. We HIGHLY recommend taking a look at all of your assets, making sure you control them all, and trimming access to only the most trusted members of your team.

#2 The Best Content to Post On LinkedIn

LinkedIn can be a powerful weapon in your digital arsenal. While other platforms make people slap each other in the face with tortillas just to get noticed, LinkedIn presents itself as more of a professional hub for both your brand and personal image. This becomes an opportunity to share your opinions and experiences as a business owner while networking with others in your industry and beyond. To be honest, it’s kind of a refreshing change from the grind of Facebook, TikTok, and Instagram.

So the question becomes … What kind of content works best on LinkedIn? The Top 5 Content Types That Work Best on LinkedIn

#1 The Ultimate Guide to Instagram Reels

Like it or not, Reels are here to stay and they are a HUGE part of what’s working right now on Instagram. Gone are the days (for now) of just posting a quick picture and watching the engagement roll in courtesy of a few well-placed hashtags. And yes, photo content is still an important part of showcasing your brand’s voice, but to grow your presence beyond your current followers, Reels is the way it’s going to happen.

It’s pretty simple … Instagram is currently getting their butts kicked by TikTok, so they are pushing Reels HARD as a way to get people to stay on their platform as much as possible. As a result, you stand a MUCH better chance of having your brand reach new eyeballs when you play the game and do what the Instagram robots want you to. A real life example … We posted a Reel recently for a client that reached FIVE TIMES as many accounts as their current follower base. Needless to say, this video helped grow their brand to new people who otherwise would never see a single thing they post.

There’s a lot that goes into building successful Reels … video length, hashtag use, collaboration tags, etc … so we recommend this Ultimate Reels Guide as a good starting point. Good luck!

Marketing During a Recession: Time to Get Excited

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I know what you’re thinking as you read that title, “What the heck is wrong with you? Why are you excited for a recession?”

To be clear … I ain’t.  I’m just as annoyed, frustrated, and stressed out as you.  Every trip to the grocery store feels like a gut punch where the bill is high and every item you buy looks like it’s been shrunk down to the size of a Snickers mini.  Not a fan!

But when it comes to those of us who run a business, I’m excited because now is the time where we can truly separate ourselves from our competitors.  Super rich guy Warren Buffet once said, “Be fearful when others are greedy, and be greedy only when others are fearful.”  That’s where we are right now.  Fear is HIGH. Budgets are being slashed, jobs cut, plans changed.

So what do we need to do?  The exact opposite!

I know it’s scary. Trust me, I spend times at night thinking, “What in this house can I sell on eBay if I need extra money?,” but I also know now is the time that those who ACT are the ones who succeed.  And the best part?  There’s TONS of research to back this up.

In terms of marketing, companies who stayed the course not only saw an increase in business during a recession, they also saw continued growth AFTER the recession.  And this is from data dating back to the 1920’s!

Marketing budgets are one of the first things to be cut during a recession, so those that don’t cut theirs are met with decreased competition and higher audience share.  Their brands appear as strong and stable and their customer base responds accordingly.  One can easily argue that now is the perfect time to INCREASE your marketing budget.

At the same time, I know that’s not feasible for some businesses, but there’s other ways to succeed.  Now is an absolutely perfect time to be there for your audience.  Think about it … they’re dealing with the same stresses and frustrations, so when you are able to provide something truly meaningful to them, it helps ease that burden (even if just for a short time).  That’s not something someone soon forgets, and that will connect them to your brand in a very strong way.

The best brands understand they’re more than just a product or service, they are something that makes people FEEL.  People love brands almost as much as they love people (sometimes more depending on the person), and right now they’re desperate for connection and validation.  So when others panic and think small, now is the time to get excited and think big!

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