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Zack Jackson

The JPG Top 3: The Best Time to Post, Using Communities to Engage Your Audience, and Pizza Robots

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We comb the interwebs to bring you the top 3 stories for small business social media marketing, branding, and engagement. Get it even sooner by subscribing to our FREE Top 3 email. Subscribe now

#3 Using Communities as a Way to Engage Your Audience

For TV shows and movies, one of biggest challenges in an on-demand and instant gratification world is preventing spoilers. At the same time, these shows and movies want their fans who’ve actually SEEN something be able to talk about it with one another. This article looks at how Marvel combats spoilers, and the use of the “Communities” feature of Twitter comes into play.

So I know what you’re thinking, “I ain’t Marvel, how does this apply to me?” That answer lies in the “community” aspect of what’s going on. Whether it be in Twitter Communities, Facebook Groups. Reddit threads, or whatever else, identifying groups that are relevant to your brand are an incredible way to interact with your audience. Not only do these methods tend to get better reach and engagement than simple social media posts, they allow you to interact directly with individuals who’ve already expressed an interest in what your business provides.

#2 The Best Time to Post is …

…4am eastern time! Wait … what??? That’s according to Sprout Social’s 30,000+ users as outlined in their latest research. Now where this DOES make sense is that on a global scale it also happens to be 9am in England, 10am in Europe, and 6pm in Australia.

Granted, times like these only matter if you’re trying to reach people on a global scale, so what does that mean locally? It means that one must understand their local audience and how and when they interact with your brand. One thing that does stand out across the board here is that Saturday and Sunday as a whole are the worst times to post. The simple reason? People aren’t at WORK, which is a place they LOVE to kill time on social media!

The moral of the story here is to make sure you’re playing around with posting times with your content. 4am may seem like a ridiculous time to post, but there’s way less competition at that time and it may give your content a little algorithm boost when people wake up a few hours later.

#1 Pizza Robots …. AHHH!!!

Are you ready for a robot to make your pizza? Or how about other meals when you’re out to eat?

As much as we love the human touch, especially when it comes to a restaurant experience, the reality is that it is getting harder and harder to find actual humans to do the work! We include this article not to suggest that you need to buy your own pizza robot (though having one in the house WOULD be cool), but instead to get you to continue to think about ways to streamline your processes within your business.

The simple fact is this … you’re going to be asked to do more for your business with LESS PEOPLE available to do it. It’s absolutely vital to figure out ways to streamline and/or outsource certain tasks so you aren’t being taken away from your #1 goal … running a successful business. Stop living “in the weeds” every day where you’re just trying to get by and instead allow yourself the ability to actually focus on your business’s success and growth plan by learning new ways to automate certain services. (Cheap plug: The JPG Agency can certainly help with that as well if you wanna hear more.)

Three Dirty Words … “Social Media Manager”

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As someone who helps small businesses with their branding strategies and digital presence, I’ve always loathed the term “social media manager,” because in my opinion that isn’t the true path to brand success.


Sure, having a strong presence on social media is important, but if you’re putting all your eggs into that basket, then you are doing your brand a disservice because you are now completely reliant on the “algorithm overlords” of a handful of billion dollar tech companies.


And since I don’t want my The JPG Agency clients putting all their eggs into that basket, I sure as heck don’t want to be putting all of MINE in there either. To me, true brand success is figuring out methods for owning your own audience engagement by figuring out how to engage with them directly through methods controlled by YOU. Social media management is just one piece of that puzzle.


The role of “social media manager” needs to evolve, and you can see that evolution in this Social Media Today report.

Are you afraid of the Metaverse?

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Personally I think the metaverse (or VR/AR in general) has a ton of potential to do great things, but I don’t blame the people in this study one bit who said it made them “more scared” about the future. I’m not exactly excited to trust Zuck as our virtual leader either.

Here’s the reality (or maybe it’s the VIRTUAL reality … ba-dum-tss) … VR/AR will absolutely continue to grow and become a bigger part of our lives. There’s simply too many billions of dollars being sunk into it for it to not happen. So as a brand you need to start asking yourself, “How are ways that my brand can use this avenue for the GOOD of my business and my customers?” It about finding new ways to engage with your people on a personal level, and that can always be made into a positive thing when done properly.

Nearly a third of U.S. adults are more ‘scared’ of the metaverse than ‘excited’

Approach Your Business With “Little Dog Attitude”

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I have a little dog named Francy.  She’s a muttley rat terrier(ish) sort of dog that weighs all of about 14 pounds (we have a cat that’s bigger than she is).  She spends most of her life curled up on a pillow, a lap, or a blanket … to the point that I’ve always said she’d be perfectly content if she was a dog with no legs that had to be carried around everywhere she went.  She’s super sweet, cuddly, and friendly to just about anyone and anything on earth … until she sees a big dog.

Then … “little dog attitude” kicks in and Francy ain’t gonna take no crap from nobody.

I’ve seen this little dog launch herself into the air, land on top of a dog four times her size, and pin them to the ground in a growling fit of unexplained rage.  Why? I honestly have no clue.  I don’t know why this dog spends 98% of her life perfectly content to be in some sort of snuggle position, only to turn into a rabid beast with more attitude than Conor McGregor’s pre-fight interview.

But what I do know is this … that’s “tiny dog attitude,” and that’s how every small business owner should operate.  Don’t be afraid of the big guys … attack them!  Better yet … COPY THEM!!!!

These large corporations can spend millions (or billions) of dollars on marketing, advertising, and branding on a level that a small business will never be able to equal.  However, what a small business can do is study the big dogs, and then emulate these practices for their own brand.

Before Wal-Mart was … well … Wal-Mart … Sam Walton built his empire by doing one thing amazingly well … studying his competition.  He walked around other stores, paid attention to how things looked, where items were located, how shoppers behaved, etc etc. He then took this data back to his own store and used it to improve his own customer experience to a level that nobody else was even considering.  He had “tiny dog attitude” back then that allowed him to grow into one of the biggest dogs of them all.

Soooo … that brings us to the present, where we can see what the big dog is up to, and that my friends, is first-party data collection.  That’s right, the JPG Agency mantra of OWNING YOUR AUDIENCE is in full effect! (Excuse me while I sprain my shoulder patting myself on the back for a minute.)

Wal-Mart knows that the key to their continued dominance is to know, first hand, everything they possibly can about their customer, their wants and needs, their purchasing patterns, their lifestyle interest, their moods, and just about anything else they can get their hands on.  And while this data leads to an enhanced shopping experience for their customers, what it also does is give them an additional cash cow that they can use with others.

Did you know Wal-Mart made $2.1 billion dollars in ad REVENUE last year?  That’s right, other brands are paying Wal-Mart to get access to the data they’ve collected, and the home of “Everyday Low Prices” is poised to become one of the top ten ad agencies in the country within the next five years.

So how do we apply this to our “tiny dog attitude” lesson for the day?  It’s simple … we OWN OUR AUDIENCE.  We don’t rely on some social media algorithm to reach our customers or PPC ad spend or whatever.  We develop ways to obtain the contact information of our customers in a way that allows us to directly engage with them without having to depend on anybody else to do it for us.  Nobody … and I repeat … NOBODY is going to understand your business better than you, so why in the world would we put all of our reliance onto somebody else to do it for us?

Is there a place within our success path to do things like social media marketing, digital ad spends, and things like that?  Absolutely!  And we here at the JPG Agency are happy to help you do that, but we also believe very strongly in helping you develop ways to grow your direct data streams with your customers, because we know that is the true key to growth and long term success.  Don’t let the big dogs strut around like they control everything … launch yourselves into the air and pin them to the ground yourself!

Here’s some additional articles/resources for the details discussed in this article today:

Walmart made $2.1 billion in advertising last year—here’s how

Walmart Media Group Rebrands to Walmart Connect in Bid to become a Top 10 US Ad Biz

Walmart moves further into livestream shopping

A Bad Digital Impression is Costing You Revenue!

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Having a strong digital presence isn’t a luxury in 2022, it’s a NECESSITY. This article will open your eyes when you see things like “increasing a customer’s satisfaction score can increase their spending by up to 37%. Reducing the effort required to complete a task online can lead to a 23% increase in the amount they spend.”

Plain and simple … making a sucky digital impression with your customers will cost you money almost immediately and probably send future business elsewhere. And small business often gets the shaft in this equation because they don’t have huge budgets to have large marketing departments or to hire expensive agencies.

That’s why at The JPG Agency we’re committed to providing those opportunities to small businesses at a price point they can afford. Small businesses are the backbone of so many industries, and they flat out DESERVE the same access to these resources as the big dogs. So happy to have a squad in place that feels the same way!

Thank you Nicole Cooper for sharing this article with me and MediaPost for putting it together https://www.mediapost.com/publications/article/372174/revenue-lost-by-poor-digital-experience-can-now-be.html

#digitalmarketing #socialmediamarketing